Privacy Policy
This Software License and Terms of Service Agreement (the "Agreement") for the Switcherry VPN, the website at https://switcherry-vpn.com, and all other online properties and websites owned or operated by Switcherry VPN is a legal contract between the individual accepting and agreeing to this Agreement ("you") and Switcherry VPN.
We Do Not Identify You
At Switcherry VPN, we stand behind our commitment to user privacy and security. When you access our websites and use our best-in-class products,
you'll share some information with us, which we use to provide and improve
our products, send notifications and updates, troubleshoot, and to support our
free product through advertising. Our goal is to be upfront about what we
collect, how we use it and whom we share it with, and that’s why we've written
this Privacy Policy. This Privacy Policy also tells you about your rights and
choices with respect to your information, and how you can contact us if you
have any questions or concerns. Below is a snapshot of some of our important
privacy practices, but please read the full Policy for more detail. If you have
any questions about anything in this Policy, please feel free to reach out to us
at support@switcherry-vpn.com.
Privacy Overview
- Our Product Will Never Store Or Log Your IP Address Beyond The Duration Of Your Session, And We Always Delete Your IP Address After You Disconnect.
- We Do Not Keep Logs Of Your Online Activities And Never Associate Any Domains, Or Applications That You Access While The Switcherry VPN Is Connected With You, Your Device, Or Your Email.
Security Overview
When the Switcherry VPN is connected, we encrypt all of the traffic between
your device and our servers, using different secure algorithms. Your web traffic
on unsecured networks such as public Wi-Fi at cafes, airports, etc. is always
securely encrypted when the Switcherry VPN is connected.
What Does This Privacy Policy Cover?
This Privacy Policy covers the free and paid versions of Switcherry VPN
including the mobile and desktop applications, as well as the our websites,
(collectively, the “Services”). The terms “Switcherry VPN”, “We”, “Us” and
“Our” include Switcherry VPN, and our affiliates and subsidiaries. By using
the Services, you agree to the terms and conditions of this Privacy Policy.
Beyond the Privacy Policy, your use of the Services is also subject to our
Terms of Service. Separate from our consumer applications, Switcherry VPN
licenses its technology to third party partners for integration with their
applications. This Privacy Policy may also apply to our partner applications.
However, this Privacy Policy does not apply to the extent that We only process
Personal Information on behalf of our partners as part of third party partner
products. To learn more about the processing of your Personal Information in
that context, please refer to the relevant partner's privacy policy.
What Personal Information Do We Collect?
For the purpose of this Privacy Policy. ”Personal Information” means any
information relating to an identified or identifiable individual. We obtain
Personal Information relating to you from various sources described below.
Where applicable, we indicate whether and why you must provide us with your
Personal Information, as well as the consequences of failing to do so. If you
do not provide Personal Information When requested, you may not be able to
benefit from some features of our Services if that information is necessary to
provide you with that feature of our Services. There are two basic categories
of Personal Information we collect:
- Personal Information You Choose To Give Us
- Personal Information We Automatically Collect When You Use Our Services
Personal Information You Choose To Give Us
When you interact with our Services, we collect the Personal Information that
you choose to share with us. For example, if you purchase a subscription to
Switcherry VPN's premium plans, and/or sign up to create an account, you
may provide us with an email address and payment information. Remember
that creating an account is always optional - we never require you to register
or otherwise provide us any account-related information to download or use
our products. Additionally, if you make a payment using a credit or debit card
through the Services, your Personal Information will be collected by a
third-party payment provider and not by us. If you make a payment via
PayPal, or in the Apple App Store or Google Play Store, payments are
processed by those third parties, and will be subject to the third party's privacy
policy, rather than this Privacy Policy. It probably goes without saying, but well
say it anyway. If you contact us directly, we may receive additional Personal
Information about you. For example, when you contact customer support, we
receive the contents of messages or attachments that you send to us, and
other information you choose to provide.
Personal Information We Collect Automatically When
You Use The Services
When you download the Switcherry VPN app, connect to the Switcherry
VPN, or visit our websites, we and our third party service providers collect
information about you or your device automatically. Here's a fuller explanation
of the types of Personal Information collected when you use our Services:
- We Do Not Attribute Any Specific Website Visits Or App Usage To Any Specific User. We Do Not Keep Logs Of Your Online Activities And Never Associate Any Domains Or Applications That You Use With You, Your Device, Or Email. Websites Visited Via Our Servers Are Aggregated And Stored To: (1) Perform Analytics On Our Services, Including Measuring Whether Our Users, In Aggregate, Are Able To Successfully Access Certain Websites Or Apps; (2) Troubleshoot Service Issues And Improve Service Quality.
When You Visit Our Websites
- We And Our Third Party Service Providers And Partners (E.G. Google Analytics, Maxmind) May Automatically Collect Information From Your Device, Sometimes By Placing Cookies, Beacons, And Similar Technologies In Your Browser And On Emails That We Send You. We May Use This Information, For Example, To Ensure That The Website Functions Properly, To Determine How Many Users Have Visited Certain Pages Or Opened Messages Or Newsletters, Or To Prevent Fraud. If You Do Not Want Information Collected Through The Use Of Cookies, There Is A Simple Procedure In Most Browsers That Allows You To Automatically Decline Cookies Or Be Given The Choice Of Declining Or Accepting The Transfer To Your Computer Of A Particular Cookie (Or Cookies) From A Particular Site. You May Also Wish To Refer To Wwvr.Allaboutcookies.Org/Manage-Cookies/Index.Html. Keep In Mind Though, If You Do Not Accept Cookies, You May Experience Some Inconvenience In Your Use Of The Website. To Find Out More About How To Exercise Choices With Respect To Certain Third Party Cookies, Including Opting Out Of Receiving Such Cookies, Visit The Digital Advertising Alliance's Self-Regulatory Program For Online Behavioral Advertising At Www.Aboutads.Info, Or The Network Advertising Initiative At Www.Networkadvertising.Org
- Your IP Address May Be Collected When You Visit Our Websites, But Is Not Stored Beyond Your Visit To Our Website. We May Use Your IP Address To Derive Your Approximate (City-Level) Location. Again, We Delete The IP Address After You Leave Our Website. Please See The "When You Use Switcherry VPN" Section Above To Learn More About How We Treat Your IP Address When You Use Our Products.
- When You Visit Our Websites, We May Collect Device-Specific Information, Such As The Unique Mobile ID, Hardware Model, Operating System Version, Browser Type, Language, Internet Service Providers And Mobile Network Names. We Only Use It To Provide And Improve The Website, Troubleshoot, And Perform Analytics.
- Our Websites Also Use Google Analytics And Google Tag Manager Which Use Cookies And Similar Technologies To Collect And Analyze Information About Use Of The Services And Report On Activities And Trends. You Can Learn About Google's Practices By Going To Www.Google.Com/Policies/Privacy/Partners/ , And Opt Out Of Them By Downloading The Google Analytics Opt-Out Browser Add-On Available At Https://Tools.Google.Com/Dlpage/Gaoptout
- Information Collected When You Visit Our Website Is In No Way Associated With Your Online Usage When You're Connected To Our Products.
Third Party Advertising
Our paid Switcherry VPN Premium version has no ads. However, for users
that choose to use our products for free, We are proud to offer a free,
advertising-supported version of Switcherry VPN. On the free version of
Switcherry VPN you may see some generic ads that our ad partners place.
Switcherry VPN does not share your browsing history or any other
information you choose to provide, with advertisers. Additionally, advertisers
may be able to collect certain information independently from you or your
device when serving ads from the Switcherry VPN application, including your
device's advertising ID, IMEI. MAC address, and wireless carrier. Keep in
mind that advertisers may be able to access your IP address if your device is
not connected to the Switcherry VPN. For more information regarding your
device's advertising ID and its options, please visit
https://supporlgoogle.com/googleplay/answer/3405269 for Android devices or
https://support.apple.com/en-us/HT202074 for iOS devices. If you use
Switcherry VPN Premium, the premium subscription based version of our
product, we will not serve any ads and thus no information will be collected by
our third party ad partners on the Premium product.
How Do We Use Your Personal Information?
In short, we use your Personal Information to provide you with amazing
products and services that we are constantly working to improve. Here are
some of the ways we do that:
- To Operate, Maintain, Enhance And Provide Features Of The Services, Provide Services And Information That You Request, Respond To Comments And Questions, And Otherwise Provide Support To Users.
- Understand And Analyze Aggregate Usage Trends, Improve The Services, And Develop New Products, Services, Features, And Functionality.
- Contact You For Administrative And Informational Purposes. This May Include Providing Customer Service Or Sending Communications, Including Changes To Our Terms, Conditions, And Policies.
- For Marketing Purposes, Such As Sending Marketing Messages, Or Campaign Attribution And Optimization For User Acquisition.
- For Our Business Purposes, Such As Audits, Security, Fraud Monitoring And Prevention.
- To Enforce Our Terms Of Service Or Other Legal Rights.
If you are located in the European Economic Area, we only process your
Personal Information based on a valid legal ground, including:
- When We Need Your Personal Information To Provide Our Services, Including For Account Registration, To Respond To Your Inquiries, Or For Customer Support;
- We Have A Legal Obligation To Use Your Personal Information (Such As To Enforce Our Terms And Conditions);
- When We Or A Third Party Have A Legitimate Interest In Using Your Personal Information. In Particular, We Have A Legitimate Interest In Using Your Personal Information To Troubleshoot Issues, Perform Product Improvement Conduct Business Analytics, Conduct And Optimize User Acquisition, Serve Non-Personalized Ads, And Otherwise Monitor And Improve The Safety, Security, And Performance Of Our Service. We Only Rely On Our Or A Third Party's Legitimate Interests To Process Your Personal Information When These Interests Are Not Overridden By Your Rights And Interests;
- If You Otherwise Consent To The Processing Of Your Personal Information.
How Do We Share Your Personal Information?
We only share your Personal Information as described in this privacy policy in
order to provide and improve the Services, facilitate a merger or sale of our
business, or if required to do so by law. As stated above, we do not log your
browsing data and we delete your IP address when you disconnect. Here are
some more specifics on whom we share your information with and why:
- To Our Third Party Service Providers Who Provide Services Such As Website Hosting, Payment Processing, Data Analysis, Information Technology And Related Infrastructure Provision, Customer Service, Email Delivery, Fraud Prevention, Online Advertising, Auditing, And Other Services.
- To A Potential Or Actual Acquirer, Successor, Or Assignee As Part Of Any Reorganization, Merger, Sale, Joint Venture, Assignment, Transfer Or Other Disposition Of All Or Any Portion Of Our Business, Assets Or Stock (Including In Bankruptcy Or Similar Proceedings).
- However, We May Share What Personal Information We Do Have If Required To Do So By Law Or In The Good Faith Belief That Such Action Is Appropriate: (A) Under Applicable Law, Including Laws Outside Your Country Of Residence; (B) To Comply With Legal Process; © To Respond To Requests From Public And Government Authorities, Including Public And Government Authorities Outside Your Country Of Residence; (D) To Enforce Our Terms And Conditions; (E) To Protect Our Operations Or Those Of Any Of Our Affiliates; (F) To Protect Our Nghts, Privacy, Safety Or Property, And/Or That Of Our Affiliates, You Or Others; And (G) To Allow Us To Pursue Available Remedies Or Limit The Damages That We May Sustain.
If You Use The Premium Version Of Switcherry VPN No Information Is
Shared With Advertisers. We May Use And Disclose Aggregate Information
That Does Not Identify Or Otherwise Relate To An Individual For Any Purpose,
Unless We Are Prohibited From Doing So Under Applicable Law.
Third Party Services
This Privacy Policy applies only to the processing of your Personal Information
by Switcherry VPN. You may see third-party links or integrations on the
Services. Keep in mind that this Privacy Policy does not address, and We are
not responsible for, the privacy, information or other practices of any third
parties, including any third party operating any site or service to which the
Services link. The inclusion of a link on the Services does not imply
endorsement of the linked site or service by us or by our affiliates.
Security
Turning the Switcherry VPN on encrypts all of the traffic between your device
and our servers using TLS1.2 with perfect forward secrecy (ECDHE).
128-brt/256-bit AES data encryption, and HMAC message authentication. This
means that your web traffic on unsecured networks such as public Wi Fi at
cafes, airports, etc. will be securely encrypted by Switcherry VPN. We also
maintain administrative, technical and physical safeguards that are intended to
appropriately protect Personal Information against accidental or unlawful
destruction, accidental loss, unauthorized alteration, unauthorized disclosure
or access, misuse, and any other unlawful form of processing of the Personal
Information in our possession.
Data Retention
We take measures to delete your Personal Information or keep it in a form that
does not allow you to be identified when this information is no longer
necessary for the purposes for which we process it, unless we are required by
law to keep this information for a longer period. When determining the
retention period, we take into account vanous criteria, such as the type of
products and services requested by or provided to you, the nature and length
of our relationship with you, possible reenrollment with our products or
services, the impact on the services we provide to you if we delete some
information from or about you, mandatory retention periods provided by law
and the statute of limitations.
Your Rights And Choices
Marketing Communications. We do not require that you provide us with your
email or any contact information to use our Services. But if you do provide us
an email, from time to time you may receive marketing email messages from
us consistent with your choices. If you no longer want to receive such emails
from us on a going forward basis, you may opt-out via the "unsubscribe" link
provided in each such email. Please be aware that, even after you opt out
from receiving commercial messages from us, you may continue to receive
necessary administrative messages regarding the Services. Your Data
Protection Rights (EEA). If you are located in the EEA, you have the right to
request access and receive information about the Personal Information we
maintain about you, to update and correct inaccuracies in your Personal
Information, to restrict or object to the processing of your Personal
Information, to have the information blocked, anonymized or deleted, as
appropriate, or to exercise your right to data portability to easily transfer your
Personal Information to another company. Those rights may be limited in
some circumstances by local law requirements. In addition to the
above-mentioned rights, you also have the right to lodge a complaint with a
competent supervisory authority subject to applicable law. Where required by
law, we obtain your consent for the processing of certain Personal Information
collected by cookies or similar technologies, or used to send you direct
marketing communications, or when we carry out other processing activities
for which consent may be required. If we rely on consent for the processing of
your Personal Information, you have the right to withdraw it at any time and
free of charge. When you do so, this will not affect the lawfulness of the
processing before your consent withdrawal. To update your preferences, ask
us to remove your information from our mailing lists, delete your account or
submit a request to exercise your rights under applicable law. please contact
us as specified in the "Contact Us" section below.
Use Of Services By Minors
The Services are not directed to individuals under the age of sixteen (16), and
we request that they not provide personal information through the Services. If
we find out that a child under 16 has provided personal information, we will
take steps to delete that information.
International Cross-Border Data Transfer
Switcherry VPN uses servers hosted in the United States. Please note that
we may be transferring your information outside of your region for storage and
processing in the United States and around the globe. By using the Services
you consent to the transfer of information to countries outside of your country
of residence, including the United States, which may have data protection
rules that are different from those of your country. If you are located in the
EEA, we comply with EU data protection law when transferring your Personal
Information outside of the EEA, including to the United States where We are
headquartered. To protect Personal Information transferred from the EEA or
Switzerland to the U.S., we are certified to the EU-U.S. and Swiss-U.S.
Privacy Shield frameworks.
Updates To This Privacy Policy
We may make changes to this Privacy Policy. The “Last Updated” date at the
top of this page indicates when this Privacy Policy was last revised. If we
make material changes, we may notify you through the Services or by sending
you an email or other communications. We encourage you to read this Privacy
Policy periodically to stay up-to- date about our policy practices. Your use of
the Services following these changes means that you accept the revised
Privacy Policy.